Shipping policy
At Luxesel, we are committed to delivering your order quickly, safely, and efficiently.
Order Processing
Orders are processed within 1–2 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times vary depending on your location:
- United States: 5–10 Business Days
- Canada: 7–12 Business Days
- United Kingdom: 5–10 Business Days
- Australia: 7–12 Business Days
- International: 7–15 Business Days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Promotional free shipping offers may apply on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase. Luxesel is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.
Lost or Delayed Packages
If your package is delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged package and products. We'll gladly assist you with a replacement or appropriate resolution.
Contact Us
If you have any questions about your shipment or delivery, please contact our customer support team. We're always happy to help.